This Privacy Policy (“Policy”) describes how Riyadex Financials (Pty) Ltd. (“the Company”, “we”, “us”, “our”) collects, uses, stores, protects, and discloses personal information of clients and visitors (“you”, “your”) in accordance with South Africa data protection requirements, FSCA regulatory standards, and international best practices.

By opening an account, submitting personal information, or using RIYADEX services, you consent to the practices described in this Privacy Policy.

  1. Purpose of This Policy

    This Privacy Policy (“Policy”) describes how Riyadex Financials (Pty) Ltd. (“the Company”, “we”, “us”, “our”) collects, uses, stores, protects, and discloses personal information of clients and visitors (“you”, “your”) in accordance with South Africa data protection requirements, FSCA regulatory standards, and international best practices.

    By opening an account, submitting personal information, or using RIYADEX services, you consent to the practices described in this Privacy Policy.

    This Policy aims to ensure:

    • Transparency in how your personal data is handled
    • Compliance with legal and regulatory requirements
    • Protection of sensitive personal and financial information
    • Your rights over how your data is used
  2. Information We Collect

    RIYADEX collects information directly from clients, third-party verification sources, and through digital channels.

    2.1 Personal Identification Information

    • Full name
    • Date of birth
    • Nationality
    • Residential address
    • Contact details (phone, email)
    • Government-issued ID (passport, national ID, driver’s license)

    2.2 Financial Information

    • Bank account or payment method details
    • Source of funds and source of wealth information
    • Financial status, income range, and investment capacity

    2.3 Trading & Transaction Information

    • Account balances
    • Deposits and withdrawals
    • Trading history
    • Executed orders and positions

    2.4 Technical & Usage Information

    Collected through website and platform usage:

    • IP address
    • Device type and operating system
    • Browser information
    • Platform login history
    • Cookies and tracking technology data

    2.5 Verification & Compliance Information

    • AML/CFT screening results
    • KYC documentation verification
    • Sanctions list checks
    • Politically Exposed Person (PEP) status
  3. How We Use Your Information

    RIYADEX uses your information for the following purposes:

    3.1 Account Opening & Verification

    • To confirm your identity
    • To perform KYC & AML/CFT checks
    • To verify payment methods

    3.2 Delivery of Trading Services

    • Maintaining your trading account
    • Executing trades
    • Processing deposits and withdrawals
    • Providing platform access

    3.3 Legal & Regulatory Requirements

    • FSCA reporting obligations
    • Tax authority requests
    • Preventing fraud, money laundering, and terrorism financing

    3.4 Communication

    • Service updates
    • Account notifications
    • Compliance alerts
    • Market information and educational material (optional)

    3.5 Improving Operations

    • Enhancing platform performance
    • Monitoring website stability
    • Improving client services
  4. Legal Basis for Processing Data

    RIYADEX processes personal data based on:

    • Legal and regulatory obligations
    • Contractual necessity
    • Legitimate business interests
    • Consent provided by the client
  5. Data Storage & Retention

    5.1 Your personal data is stored securely in encrypted servers and systems.

    5.2 We retain data for a minimum of five (5) years from the date of account closure, or longer if required by law or regulatory obligations.

    5.3 Data may be kept longer for:

    • Ongoing legal matters
    • Compliance investigations
    • Financial reporting obligations
  6. Data Sharing & Third Parties

    We do not sell your personal information.

    We may share your data with:

    6.1 Regulatory Authorities

    • FSCA
    • Tax authorities
    • Law enforcement (where legally required)

    6.2 Service Providers

    • KYC verification services
    • Payment processors
    • Banks and liquidity providers
    • Technology providers (platform hosting, CRM systems)

    6.3 Affiliates & Introducing Brokers

    Only limited information necessary to operate your account or support services is shared.

    All third parties are required to maintain data confidentiality and security.

  7. International Data Transfers

    7.1 Your data may be transferred to service providers located outside South Africa.

    7.2 Such transfers are performed only when:

    • The receiving country ensures adequate data protection
    • Contractual protections are in place
    • It is necessary to provide RIYADEX services
  8. Data Security Measures

    To protect your information, RIYADEX implements:

    • SSL encryption
    • Encrypted data storage
    • Multi-factor authentication (MFA)
    • Firewalls and intrusion detection systems
    • Limited internal access on a need-to-know basis
    • Regular security audits and penetration testing

    We strive to protect data but cannot guarantee absolute security due to the nature of the internet.

  9. Client Rights

    You have the right to:

    9.1 Access Your Information

    Request a copy of personal data we hold.

    9.2 Correct/Inaccurate Information

    Request corrections or updates.

    9.3 Request Deletion

    Where legally permissible and not in conflict with regulatory obligations.

    9.4 Restrict Processing

    Limit how your information is used.

    9.5 Withdraw Consent

    For non-essential data processing (e.g., marketing emails).

    9.6 Data Portability

    Request transfer of your data to another regulated institution.

    Requests can be made via email to:

    📧[email protected]

  10. Cookies & Tracking Technology

    RIYADEX uses cookies to:

    • Improve website performance
    • Remember user preferences
    • Analyze traffic
    • Enhance security

    Clients may disable cookies in browser settings, but doing so may affect platform functionality.

  11. Children’s Privacy

    RIYADEX services are not intended for individuals under 18 years old.

    We do not knowingly collect or maintain data from minors.

  12. Changes to This Policy

    RIYADEX may update this Privacy Policy at any time.

    Changes will be published on our website, and continued use indicates acceptance.

  13. Contact Information

    For any privacy-related questions, requests, or concerns:

    [email protected]