1. Introduction

    This Client Agreement (“Agreement”) is entered into between:

    Riyadex Financial Markets LTD, a company incorporated under the laws of South Africa and regulated by the Financial Sector Conduct Authority (FSCA) under FSP No. 52504 and Registration No. 2021/775225/07. (“the Company”, “we”, “us”, “our”),

    and

    The Client (“you”, “your”), being the natural or legal person who has completed and submitted the Account Application Form.

    By submitting the online Application Form, funding your account, or using our trading platforms, you acknowledge that you have read, understood, and agreed to be bound by this Agreement and all accompanying legal documents.

  2. Regulatory Framework

    2.1 Riyadex Financial Markets LTD is authorized and regulated under the laws of South Africa and complies with the FSCA Act, AML/CFT regulations, and all applicable directives.

    2.2 In case of any conflict between this Agreement and applicable law, the regulatory requirements shall prevail.

    2.3 The Company may take any necessary action required by FSCA, including requesting additional documents, restricting activity, or suspending accounts.

  3. Nature of Services

    3.1 Riyadex Financial Markets LTD operates strictly on an execution-only, non-advisory, and non-discretionary basis.

    3.2 We provide access to trading in leveraged financial instruments including, but not limited to:

    • Margin FX
    • Contracts for Difference (CFDs)
    • Indices
    • Metals
    • Energies
    • Cryptocurrencies (if offered)

    3.3 The Company does not:

    • Provide personal investment advice
    • Provide portfolio management
    • Guarantee returns
    • Manage accounts on behalf of clients
  4. Risk Disclosure

    4.1 Trading leveraged products involves high risk.

    4.2 You acknowledge that:

    • Losses may exceed deposits in some market conditions
    • Volatility can result in slippage
    • You may lose all invested capital
    • Past performance is not indicative of future results
    • You should trade only with risk capital

    4.3 You confirm that you fully understand these risks before trading.

  5. Account Opening & KYC

    5.1 All clients must satisfy KYC/AML verification requirements.

    5.2 Required documents include:

    • Valid government-issued photo ID
    • Proof of residential address
    • Additional documents as needed (e.g., source of funds, bank validation)

    5.3 The Company may refuse, suspend, or delay activation at its discretion.

    5.4 Clients must promptly update personal information.

  6. Communication

    6.1 The Company will communicate via:

    • Email
    • Platform notifications
    • Website announcements
    • Telephone

    6.2 Communications may be monitored or recorded for legal, compliance, and quality purposes.

  7. Trading Platform

    7.1 Riyadex Financial Markets LTD may provide MT5, or a proprietary platform.

    7.2 Trading access may be interrupted due to:

    • Maintenance
    • Technical issues
    • Market conditions
    • Third-party failures

    The Company shall not be liable for losses due to such interruptions.

  8. Execution of Orders

    8.1 Orders are executed on a best-effort basis under the Order Execution Policy.

    8.2 Market conditions may result in:

    • Slippage
    • Requotes
    • Delays
    • Partial fills

    8.3 The Company may reject orders due to:

    • Insufficient margin
    • Technical or platform issues
    • Compliance concerns
    • Abnormal market conditions
  9. Leverage, Margin & Stop-Out

    9.1 Leverage varies by instrument and client type.

    9.2 Clients must maintain required margin at all times.

    9.3 When equity falls below requirements:

    • A Margin Call may be issued
    • Automatic liquidation (Stop-Out) may occur without notice

    9.4 The Company is not responsible for losses arising from Stop-Out events.

  10. Deposits, Withdrawals & Client Money

    10.1 Client funds are held in segregated accounts per FSCA requirements.

    10.2 Deposits may require proof of payment.

    10.3 Withdrawals must be returned to the original payment source unless otherwise approved.

    10.4 Withdrawals may be delayed due to:

    • AML reviews
    • Incomplete KYC
    • Suspicious activity
  11. Fees & Charges

    Fees may include:

    • Spreads
    • Commissions
    • Swap/rollover fees
    • Inactivity fees
    • Conversion fees
    • Withdrawal fees

    All fees are published on the Company website and may be updated.

  12. Prohibited & Suspicious Trading Practices

    Prohibited practices include:

    • Latency arbitrage
    • Price manipulation
    • Abuse of negative balance protection
    • Coordinated account manipulation
    • Scalping strategies exploiting delays
    • Fraud, identity manipulation, or chargebacks

    The Company may take corrective action including:

    • Cancelling trades
    • Reversing profits
    • Freezing accounts
    • Reporting to authorities
    • Immediate termination
  13. Complaints Handling

    Clients may submit complaints to:

    [email protected]

    All complaints are handled according to FSCA standards.

  14. Amendments to the Agreement

    Riyadex Financial Markets LTD may amend this Agreement at any time by posting updates on the website.

    Continued use of services constitutes acceptance of changes.

  15. Termination

    15.1 A client may terminate their account if:

    • All positions are closed
    • No outstanding amounts are owed

    15.2 The Company may suspend or terminate accounts immediately where:

    • Regulatory concerns arise
    • Fraud or suspicious activity is detected
    • KYC/AML obligations are not met
  16. Limitation of Liability

    The Company is not liable for:

    • Trading losses
    • Indirect or consequential damages
    • Losses due to technical issues
    • Losses arising from regulatory compliance actions

    The Company’s maximum liability is limited to the amount of funds deposited by the client.

  17. Governing Law

    This Agreement is governed by the laws of South Africa.

    Any disputes shall be resolved exclusively by the courts of South Africa.

  18. Electronic Consent

    By clicking “I Agree”, submitting the Application Form, or using the services, the Client electronically accepts this Agreement.